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Posted on 20 May 2021
Appointment changes at Byfield Medical Centre
The way in which we release available appointments is changing from the 1st June 2021.
One of the things that our patients complain about mostly is having to ring at 8.00am to get an appointment for something that is not urgent for that day, causing some patients to have to ring again and again.
We are structuring our appointment system differently going forward to ensure patients are able to book in advance for things that are not urgent for that day. However, this does not mean that there will be any more appointments available rather we are just changing the way in which they can be booked.
When you call for an appointment you will be offered an appointment 7 days in advance, if you feel this is too long to wait you can request an appointment 3 days in advance or 1 day in advance. On the day appointments will be for emergencies only – things that have to be dealt with that day. By offering appointments that can be booked in advance it will mean that there will be less on the day appointments available and we request that you think carefully about requesting these.
Like any new system this may take some getting used to but we hope having listened to patient feedback this will be a fairer system for all. We will still have the same number of doctors and nurses and the same number of appointments but hope that being able to offer appointments bookable in advance you will be able to call throughout the day rather than the mad dash that currently happens at 8.00am each day.
We are trialling this for the next 3 months to see if it works better than the current system.
We also urge patients to sign up for online access to enable you to order medication online without having to call the surgery, you can also view your test results online.