OUT OF HOURS COVER
The out-of-hours service is commissioned by NHS Northamptonshire. Byfield Medical Centre does not directly provide the out-of-hours service cover.
Out-of-hours cover is provided by South East Health Limited under the guise of Northamptonshire OOH Service.
This is a co-operative of local GPs set up to ensure that there is always a doctor on call to advise or see patients in an emergency. The service operates during the week from 6.30pm till the surgery re-opens the following morning at 8.00am. It also runs during weekends from 6.30pm on Friday evenings till re-opening on the Monday (or Tuesday in the case of bank holiday weekends).
Callers to Byfield Medical Centre will be asked to call the NHS '111' service by telephone on 111. Trained staff will then deal with your call, and direct you to the most appropriate service. For many problems telephone advice may be all that is required. If a consultation is considered necessary patients may be invited to attend the Out-Of-Hours Centre at Danetre Hospital to see the duty doctor there. During overnight periods i.e. from 11.00pm to 8.00am, where a consultation is considered necessary, patients may be invited to attend the Out-of-Hours Centre in Northampton to see the duty doctor there. Home visits during the overnight period by the Northamptonshire OOH Service will only be made to those patients who are genuinely too ill to travel.
If you require urgent medical attention when the practice is closed, please ring 111 - the NHS 111 Service.
You will be assessed, given advice and directed to the local service that can help you best. This could be A&E, an Urgent Care Centre or Minor Injuries Unit, an Out-of-Hours GP, Community Nurse, Emergency Dentist or a Pharmacist.
You should use the NHS 111 service if:
- You need medical help fast but it's not a 999 emergency
- You think you need to go to A&E or another urgent care service
- You don't know who to call for medical help
- You require further health information or reassurance about what to do next
For less urgent health needs, you should still contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies please continue to dial 999.
We are required to inform you that all telephone calls to the 111 service are recorded for security purposes.
The medical centre has a ramp at the front entrance for wheelchair access and all patient services are provided on the ground floor. A disabled patients' WC is located near the front
PRACTICE CHAPERONE POLICY
All clinicians (doctors and nurses) at Byfield Medical Centre will always give due consideration to patients' privacy and dignity when examining and treating patients. All consulting rooms have curtains around the examination couches. We direct patients to undress behind the curtains for examination or treatement. Our policy is based on the GMC's guidance - Intimate Examinations, November 1996. We offer a chaperone when examination or treatment involves undressing by the patient to expose:
- Breasts in female patients
Also, for some examinations, eg Fundoscopy, it will be necessary to darken the room.
There is limited car parking space available at the rear of the surgery premises.
The availability of parking at the surgery does occasionally cause difficulties, particularly for the residents of Knightley Close who live immediately adjacent to the surgery. Many patients park
inconsiderately (and illegally) when visiting the surgery. The local constabulary shares the concerns of local residents and the partners at the surgery - they have indicated that they will not
hesitate to issue a fixed penalty notice to individuals who infringe the law as set out in the Road Traffic Act. We will not be held liable for any fines incurred by patients as a
result of their failure to park as required by the law.
CLINICAL COMMISSIONING GROUP
Byfield Medical Centre is an active participants in the clinic commissioning activities within the South Northants locality of NHS Nene Clinical Commissioning Group.
PROTECTED LEARNING TIME
With the support of the CCG and in keeping with all other practices therein, the practice occasionally closes for one afternoon per calendar month to allow staff time to undertake essential
staff training. An emergency doctor will always be available for patients. Details of how to contact the emergency doctor will be contained in an answerphone message which patients can access by
telephoning 01327 265841.
BYFIELD MEDICAL CENTRE TRUST FUND
The Byfield Medical Centre Trust Fund was established in 2001. This Fund has been established to accept donations made for and on behalf of patients of the Medical Centre. The donations are utilised to
purchase items of equipment for the benefit of patients of the Medical Centre which might not otherwise be able to be purchased.
For full details of the Trust Fund, please contact Martin Crawford at the surgery.
FREEDOM OF INFORMATION - PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to
routinely make available.
This scheme is available from reception.
PATIENT CONFIDENTIALITY AND DATA PROTECTION
We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice
will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary
that medical information about you is shared between members of the practice team.