Telephone requests should be made via the main surgery number: 01327 265841. This line is open from 10.00am to 12 noon and from 2.00 till 4.00pm daily Monday to Friday.
For all orders please remember to give the exact name of your medication where possible.
NB: We are unable to take orders or issue repeat prescriptions at weekends and you should allow two working days (ie not including weekends) for your prescription to be processed.
We have provision to dispense to some of our patients. NHS regulations on this matter are, however, very strict and this service can only be offered to those patients who register as “dispensing” when they first join the practice or when they move house. For further information please speak to one of our receptionist/dispensers.
The practice is open Monday, Wednesday and Friday from 8.00am till 6.30pm daily. On alternate Tuesdays and Thursdays the practice offers an Extended Opening Hours (EOH) Service when the surgery remains open until 8.30pm in the evening. A full appointment system is operated for consultations within these times, including those specialist services listed on the clinics page.
On Tuesday and Thursday evenings it will be possible to arrange a ROUTINE consultation with the doctor on duty, subject, of course, to the availability of appointment slots.
We also operate a daily branch surgery between the hours of 9.00 and 10.00am at the Memorial Hall in Woodford Halse.
Requests for appointments at either Byfield or Woodford Halse should be made by calling in to the surgery in person or by telephone: 01327 265841. Routine appointments may be made up to two months in advance (subject to the availability of appointment slots). If you cannot keep an appointment please inform us as soon as possible.
Please note that there is now no Saturday morning surgery provision at Byfield Medical Centre. Patients telephoning the surgery on Saturday mornings will be given clear instructions as to how they can contact the duty doctor. Please listen carefully to the message.
Patients who require a home visit by the doctor are requested to telephone the surgery before 10.00am if a visit is required that day. Only requests for an emergency visit will be considered after that time. When making the request, it is important to give the receptionist as much information as possible to enable the doctor to prioritise house calls.
Home visits are reserved for those patients who are unable for medical reasons to attend surgery (lack of transport is not a valid reason for requesting a home visit).
Several patients can be seen in the surgery in the time it takes the doctor to visit one patient at home. Therefore, it is important that patients use this service responsibly.
Patients may register at Byfield Medical Centre by calling at the surgery where they will be asked to complete some mandatory paperwork. When registering, patients will be asked to provide sight of appropriate identification in support of their application to register. Please do not be offended if staff make such a request.
Patients may wish to express a preference of practitioner with whom they wish to be registered. Whilst the practice will endeavour to comply with such preferences, it might not always be possible to accede to the request. In such cases, an explanation will always be offered.
If you change your name, address or telephone number, it is important that you let us know so that our patient records may be accurately maintained.
We always try to provide the best services possible for our patients, but there may be times when you feel this has not happened. The following information explains our “in-house” complaints procedure which has been drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your statutory right to complain to the Health Authority.
Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to Martin Crawford, our practice manager. He will take full details and a decision will be made on how best to undertake the investigation. We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within three working days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or relative to the meeting. We will do our best to address your concerns, provide you with an explanation and discuss any action that may be needed.
If you are seriously unhappy with us or the service we provide, you have the right at any time to leave our list and register with another practice.